Shipping policy

Contact us

Email: service@magicgsite.com
If you don’t see your question here, email us and we’ll reply as soon as possible.

1) Order Help

Edit / Cancel an Order

  • Orders start processing shortly after checkout
  • Changes or cancellations aren’t guaranteed
  • Email service@magicgsite.com ASAP with your order number

Missing Order Confirmation Email

  • Check your spam/junk folder first
  • If it’s not there, email service@magicgsite.com and we’ll confirm your order status

Account Required?

No—guest checkout is available. Creating an account helps you:

  • view order history
  • save shipping details
  • track orders more easily

Payments

  • Major credit/debit cards accepted
  • Other payment options (if available) are shown at checkout
  • Options may vary by location

Discount Codes

Promotions may be offered occasionally. Rules:

  • One discount code per order (unless stated otherwise)
  • Discounts can’t be applied retroactively

2) Shipping & Delivery

Processing Time + Delivery Time

  • Processing: usually 1–3 business days (excluding weekends and holidays)
  • Delivery time depends on:
    • your location
    • the shipping option selected at checkout

Tracking Your Shipment

  • You’ll receive a shipping confirmation email when your order ships
  • Tracking details provided if available
  • Tracking may take 24–48 hours to update

International Shipping

We ship to many regions worldwide. If your destination isn’t available at checkout, email service@magicgsite.com and we’ll do our best to help.

Duties / Taxes / Customs Fees

International orders may incur duties, taxes, or customs fees charged by your country/region:

  • These fees are not included in your purchase total
  • The customer is responsible for these charges

Delayed Delivery

Delays can occur due to carriers, weather, or customs. If your order looks delayed, email your order number and we’ll help you track it.

Marked “Delivered” but Not Received

Please try the following:

  • Check around the delivery area (doorstep, mailbox, parcel room, etc.)
  • Check with household members or neighbors
  • Check with your building’s front desk/concierge/security

If it’s still missing, contact the carrier directly first. You can also email us and we’ll assist where possible.

3) Returns & Refunds

Returns

Eligible items can be returned within 30 days of delivery if they are:

  • unused
  • unopened
  • in original packaging

For details, please review our Return & Refund Policy.

Opened / Used Items

Not returnable (for hygiene and safety reasons).

Damaged / Defective / Incorrect Items

Contact us within 7 days of delivery. Email service@magicgsite.com with:

  • your order number
  • clear photos of the item and packaging

We’ll review and assist as quickly as possible.

Refund Timing

After your return is received and approved:

  • refunds go back to the original payment method
  • allow 5–10 business days for the refund to appear (depends on the payment provider)

4) Beauty Products & Care (Skincare / Makeup / Tools)

Safety

  • Intended for everyday beauty use when used as directed
  • Read the product description and any included instructions before use
  • If you have allergies/sensitivities, review the ingredient list/materials on the product page before purchasing
  • Patch test is recommended where appropriate

Ingredients / Materials

Ingredients and materials vary by item (e.g., skincare ingredients; tool materials such as sponge, silicone, metal, plastic). Each product page lists key details.
For confirmation on a specific item, email the product name/link to service@magicgsite.com.

Scent / Texture Differences

Some products may have a light scent or slight texture variation between batches. This is often normal and does not affect use. If you suspect an issue, contact us with photos.

Storage & Shelf Life

  • Store in a cool, dry place away from direct sunlight and high heat
  • Keep lids closed tightly and avoid water contamination
  • Check the packaging for expiration/PAO (period-after-opening) guidance

Photos vs. Real Product (Color / Size)

We aim for accurate display, but:

  • minor color variation can occur due to lighting/screen settings
  • sizes may vary slightly due to manual measurement (for tools/accessories)

If shade matching is important, review the product details carefully before ordering.

5) Customer Support

How to Reach Us

Email: service@magicgsite.com
Phone: +85235830832

Reply Time

We aim to respond within 1–2 business days, depending on volume and business hours.

Contact Information

Company Name: Magic Glow (Hong Kong) Limited
Address: Room D, 6th Floor, China Hongxing Building, 5 Cheung Yuk Street, Cheung Sha Wan, Lai Chi Kok, Hong Kong
Email: service@magicgsite.com
Phone: +85235830832